CUSTOMERS SERVICE

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PAYMENT

 

Payments must be made through Paypal; an account is not required and payment by MasterCard, American Express and Visa can be made through Paypal without an account.

 

 

SHIPPING AND HANDLING

 

INTERNATIONAL

FREE STANDARD SHIPPING

Your order will be shipped within 3-5 business days via ECO post. Shipment takes 7- 21 business days. You can track your package using the tracking number I will send you as soon as I have dispatched your order.

 

EXPEDITED: 20$

For faster delivery, you can upgrade to EMS - Express Mail Service where shipment takes 3-5 business days (the most recommended shipping method).

 

PLEASE NOTE:

 

1. These transit times, provided by Israel post, are not guaranteed.

2. Jewellery are made to order within up to 14 business days from the time the order is placed.

 

3. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, I have no control over these charges or delays and cannot predict what they may be. I suggest that you contact your local customs office for additional information.

 

DOMESTIC

FREE SHIPPING: Registered Mail shipping within Israel is free. According to Israel Post it takes up to 14 days.

 

DOOR TO DOOR DELIVERY:35₪ / 9$ 

 

PLEASE NOTE:

 

1. Because deliveries take place between 08:00 and 17:00, it is recommended that the shipping address be a work address.

2. Jewellery are made to order within up to 14 business days from the time the order is placed.

 

 

RETURNS

If for any reason you are not happy with your purchase, you may return or exchange the item(s) within 15 days of receiving the order. Please note that personalized, Silver Sterling, Gold, costume made, special-order items, and items damaged through normal wear and tear are not eligible for return or exchange.

Please email me the tracking number. Note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. I will notify you by email once your return has been processed.

If you wish to exchange your item, I suggest that you return it for a refund and purchase the new item separately.

 

 

GIFTS

 

If you would like to send your purchase as a gift, you can type in a personal message in the message box. We will include a card with your message, and ship your order with a gift receipt.

 

MEIRAV OHAYON

9A Hoffien st.

Tel Aviv Jaffa 6910320

ISRAEL

 

Need more help?

Please feel free to contact me with any questions.

Email: info@meiravohayon.com

Phone:

Customer Service Hours: Sun. – Thu. 9 AM - 4 PM

 

 

 
 
 
 

CUSTOMER SERVICE